Terms & Conditions
These terms and conditions and all transactions relating to this website are governed by English law and are subject to non-exclusive jurisdiction of English courts. We reserve the right to change these terms and conditions at any time, any changes will take effect on the date they are posted onto the site, see the date below.
Last Updated 1st May 2021
CANCELLATIONS AND RETURNS
Cancellations of orders for live bees or queens can be made up to and including the day of collection or within 24 hours prior to dispatch for mated or virgin queens.
Refunds for deposits on nucs will be made in the form of a gift voucher, minus an administration fee of £5. Refunds for cancelled nuc orders prior to collection that have been paid in full will be refunded minus the deposit.
Cancelled queen orders will be refunded minus an admin fee of £5. Deposits paid on live queens will not be refunded.
Returns will NOT be accepted under any circumstance and no refunds will be issued once the live bees or queens have been collected or dispatched to the customer. If we are unable to supply your order and need to cancel your live bee order we will refund in full any deposit paid.
None receipt of live queen orders that have been posted via 1st class must be reported to us within 2 working days of being dispatched from here.
Should you have any concerns when you take receipt of your mated queen or nucleus of bees you must contact us straight away on the same day of receipt by telephone. We will always do our best to sort out any concerns or problems that you have. Should problems arise at a later date we are always happy to give advice but once a queen or a nucleus have been introduced into a hive we will not be held responsible. If your queen order arrives and the queen is dead you must contact us by phone the same day to let us know. We will instruct you as to how to return the dead queen to us. A dead queen will be replaced once only. We will not accept back dead queens where the cage has been tampered or if the cage has been offered up to your hive or nucleus.
Delivery & Collection
Virgen and mated Queens will be shipped Royal Mail First Class post, Monday-Thursday along with a minimum of 5 attendants from late June to September
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We do not ship 5 frame nucs and these must be collected in person from Henley-on-Thames by prior appointment.
Overwintered nucs will be available from May and summer nucs from June
Nucs will contain 1 overwintered marked and clipped queen
Minimum 3 frames of bees and brood in all stages and 2 frames of food, brood & bees.
Nucs are supplied in a green all-weather correx box
The nuc needs to be transported lengthways to minimise the movement of frames during transportation.
Nucs should be kept cool and well ventilated at all times to avoid overheating.
We Recommend that the bees are released slowly in their new position to allow them time to re-orientate themselves before moving to an 11 frame hive.
All bees sold subject to our Terms & Conditions
PERSONAL DATA
All personal data will be treated as confidential and we fully comply with the UK Data Protection Act.
Beebase
We request that all buyers register their new colonies with Beebase on the National Bee Unit website. If you buy bees from us we will pass on your details to the NBU unless you write and ask us not to. Beebase is designed for beekeepers and also supports Defra, WAG and Scotland's Bee Health Programmes along with the Healthy Bees Plan, all of which help to protect and sustain our valuable national bee stocks. There are no costs involved with registering with Beebase, instead, it gives you, the beekeeper, the security to know that should a bee health problem arise in your area, your local bee inspector will notify you about it, and if necessary come and inspect your colonies, free of charge.